Frequently Asked Questions
How do I access my Advantage Checking benefits?
How does overdraft protection work?
What happens when my CD matures?
What are the penalties for early withdrawal of my CD?
How do I change my debit card PIN?
Why doesn't my debit card work?
What are my daily debit card spending limits?
When will I get my contactless card?
Is contactless payment secure?
What can I do at a Shared Branch location?
I can't access my online banking account.
How do I enroll in online banking?
Why does online banking sometimes require a security code?
Does City CU provide links to other websites?
Are the funds in my account insured?
How do I find my account number?
Why did I receive a notice about providing proof of insurance?
How do I add someone to or remove someone from my account?
How do I set up a travel notification on my card?
What should I do if my debit or credit card is lost or stolen?
How can I transfer funds from my City CU account to an account at another credit union or bank?
How do I send a wire transfer and what is the cost?
How do I dispute a transaction?
Why hasn't my direct deposit posted?
How do I make an online payment?
Is there a penalty or fee for paying off your loan early?
Do I need to be a member to apply for a loan?
What is the minimum credit score to apply?
How do I make a mobile deposit?
Do I have to visit a City CU ATM to avoid ATM surcharge fees?
What is my ATM withdrawal limit?
Can I make deposits at your ATMs?