FAQs

Checking

How do I access my Advantage Checking benefits?

How does overdraft protection work?

Debit Card

How do I change my debit card PIN?

Why doesn't my debit card work?

What are my daily debit card spending limits?

When will I get my contactless card?

Why should I use tap to pay?

Is contactless payment secure?

Shared Branch

What can I do at a Shared Branch location?

Online Banking

I can't access my online banking account.

How do I enroll in online banking?

Why does online banking sometimes require a security code?

General

Does City CU provide links to other websites?

Are the funds in my account insured?

Account Maintenance

How do I find my account number?

Why did I receive a notice about providing proof of insurance?

Why do I need to contact City CU when I'm going out of town?

How do I add someone to or remove someone from my account?

How can I transfer funds from my City CU account to an account at another credit union or bank?

How do I make a transfer?

How do I reorder checks?

How do I dispute a transaction?

Why hasn't my direct deposit posted?

Loans

How do I make a loan payment online?

Mobile Banking

How do I make a mobile deposit?

ATMs

Do I have to visit a City CU ATM to avoid ATM surcharge fees?

Titles

How do I find information about a total loss vehicle?