FAQs
Frequently Asked Questions
Checking
How do I access my Advantage Checking benefits?
How does overdraft protection work?
Debit Card
How do I change my debit card PIN?
Why doesn't my debit card work?
What are my daily debit card spending limits?
Shared Branch
What can I do at a Shared Branch location?
Online Banking
I can't access my online banking account.
How do I enroll in online banking?
Why does online banking sometimes require a security code?
General
Account Maintenance
How do I find my account number?
Why did I receive a notice about providing proof of insurance?
Why do I need to contact City CU when I'm going out of town?
How do I add someone to or remove someone from my account?
How can I transfer funds from my City CU account to an account at another credit union or bank?
How do I dispute a transaction?
Why hasn't my direct deposit posted?
Loans
How do I make a loan payment online?
Mobile Banking
How do I make a mobile deposit?
ATMs
Do I have to visit a City CU ATM to avoid ATM surcharge fees?