FAQs
Frequently Asked Questions
Checking
How do I access my Advantage Checking benefits?
How does overdraft protection work?
CDs
What happens when my CD matures?
What are the penalties for early withdrawal of my CD?
Debit Card
How do I change my debit card PIN?
Why doesn't my debit card work?
What are my daily debit card spending limits?
When will I get my contactless card?
Is contactless payment secure?
Shared Branch
What can I do at a Shared Branch location?
Online Banking
I can't access my online banking account.
How do I enroll in online banking?
Why does online banking sometimes require a security code?
General
Does City CU provide links to other websites?
Account Maintenance
How do I find my account number?
Why did I receive a notice about providing proof of insurance?
How do I add someone to or remove someone from my account?
How do I set up a travel notification on my card?
What should I do if my debit or credit card is lost or stolen?
How can I transfer funds from my City CU account to an account at another credit union or bank?
How do I send a wire transfer and what is the cost?
How do I dispute a transaction?
Why hasn't my direct deposit posted?
Loans
How do I make an online payment?
Is there a penalty or fee for paying off your loan early?
Do I need to be a member to apply for a loan?
What is the minimum credit score to apply?
Mobile App
How do I make a mobile deposit?
ATMs
Do I have to visit a City CU ATM to avoid ATM surcharge fees?
What is my ATM withdrawal limit?
Can I make deposits at your ATMs?