Frequently Asked Questions

I can’t access my online banking account.

How does City CU’s overdraft protection work?

Why doesn’t my City CU debit card work?

How do I make a mobile deposit?

How do I change my debit card PIN?

Why does online banking sometimes require a security code?

What can I do at a Shared Branch location?

How do I make a City CU loan payment online?

How do I add someone to or remove someone from my account?

What are my daily debit card spending limits?

How do I reorder checks?

Why do I need to contact City CU when I’m going out of town?

How can I make a transfer?

What’s the advantage of Advantage Checking?

Do I have to visit a City CU ATM to avoid ATM surcharge fees?

Why hasn’t my direct deposit posted?

Are the funds in my account insured?

What browsers are suitable for use with online banking?

Does City CU provide links to other websites?