Zelle® FAQ

What is Zelle?


Who can I send money to with Zelle?

How do I use Zelle?

Someone sent me money with Zelle, how do I receive it?

What types of payments can I make with Zelle?

How do I get started?

I want to send money to someone whose bank doesn’t offer Zelle.

How does Zelle work?

Can I use Zelle internationally?

Can I cancel a payment?

How long does it take to receive money with Zelle?

Will the person I send money to be notified?

Is my information secure?

I’m unsure about using Zelle to pay someone I don’t know. What should I do?

What if I get an error message when I try to enroll a U.S. mobile number or email address?

1 Transactions typically occur within minutes when the recipient’s U.S. mobile number or email address is already enrolled with Zelle.

2 Must have a bank account in the U.S. to use Zelle.

3 To send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle.

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