Extended Warranty FAQs

For all new or used vehicle purchases, you're covered from the day you purchase the coverage. For refinances, you can submit a claim after 1,000 miles or 30 days (whichever comes first).

On newer vehicles that qualify for new car coverage, the warranty term will be the total odometer mileage. Any vehicle less than five years old with fewer than 50,000 miles will qualify for this type of term. So, for a car with little to no mileage, a 50,000-mile warranty would expire when the odometer reaches 50,000 miles.

For older vehicles or vehicles with higher mileage, the term is calculated by adding the contract term to the current odometer. In this case, a 50,000-mile warranty for a vehicle purchased with 28,000 miles would expire when the odometer reaches 78,000 miles.

You’ll pay one deductible per visit regardless of the number of components required.

The warranty covers ordinary wear that exceeds the manufacturer’s published tolerances on covered components. Items like tires and brakes, which require routine maintenance, aren’t covered.

Yes, your warranty can be transferred if you sell your vehicle to a private individual. A transfer may incur additional fees.

Yes, in the event that you do not use the entire term of your warranty, you can cancel the policy. The refund amount will be prorated based on how long the warranty was in place.

If your loan is paid in full, the prorated refund amount will be deposited in your City CU account. If your loan balance is not paid in full, the prorated refund amount will be applied to the unpaid principle balance of loan.

If your vehicle is still covered by the basic manufacturer's warranty, you'll need to take it to a dealership. 

If your vehicle doesn't have a manufacturer's warranty and is covered by a warranty purchased from City CU, you can take it to any certified repair shop or dealership in the United States or Canada. The repair facility will need authorization before beginning any work; they can call the warranty claims center.

Look for warranty information from Auto Exam in the mail two to three weeks after you book your loan. This warranty packet will include all warranty info, including a warranty “card.” You can show the card to the repair facility to confirm they’re certified, or you can contact Auto Exam to determine certification.

You can learn more about the warranty here.

Yes. If you perform required maintenance on the vehicle yourself, you must maintain a log that includes the date, mileage and type of maintenance service performed. Each log entry must have a corresponding receipt, dated within the two weeks prior to the date on the log, for the materials needed for the service performed (e.g., oil, filters, etc.).

Pre-existing conditions - whether known or unknown to the warranty holder - are not covered. Buyers of used vehicles should have a mechanical check before purchasing the vehicle.

Some modifications can make the vehicle ineligible for coverage altogether, void areas of coverage and/or require a surcharge to be purchased. The surcharge must be added when you purchase the warranty.

You can learn more about the warranty here.