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Why does online banking sometimes require a security code?

Because security is a top priority for us, online banking sometimes requires two ways to verify who you are — this is called two-factor authentication. This usually happens when we see a different IP address when you log in.

Along with your user name and password, we may require a four-digit verification code when you access your City CU account on any device or IP address we don’t recognize. This code will be sent to you via text or phone call. Enter the verification code to complete your log in.

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