Why doesn't my debit card work?
First, confirm you have available funds via online/mobile app. If you have the funds to complete your transaction, you may have a temporary block on your debit card.
- Because security is one of our highest priorities, we continually monitor card activity. When we detect unusual activity on a card, we temporarily block it for your protection and call you to verify the transaction.
Here’s what to do:
- Contact us here or at (214) 515-0100. We can explain the situation and unblock your debit card if it is not compromised.
- If we find your debit card has been compromised, we will secure your account and debit card.
- To report your City CU debit card (or credit card) lost or stolen, contact us here or call (214) 515-0100 and follow the prompts.
For tips on how to protect your City CU account, visit our Security Center.