Contact Us

Branches
Please see our Locations page for branch hours.


Member Services
(214) 515-0100
(888) 324-2328
members@citycu.org

Monday – Thursday 8:00 am – 5:00 pm
Friday 8:00 am – 6:00 pm

Call and chat volume peaks during mornings, lunchtime hours and Mondays.

For an easier way to contact us when wait times are longer or after hours, click "Contact Us" below and complete the form. We'll respond to you within 24 business hours.

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Live Chat

Appointment Request


Lending Center
(214) 515-0100
(888) 324-2328

Monday - Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM


Real Estate Department
(214) 515-1975 or realestate@citycu.org


Lost or Stolen Debit Card
Available 24/7
(214) 515-0100
(888) 324-2328


Lost or Stolen Credit Card
Available 24/7
(214) 515-0100
(888) 305-1063


EasyTeller Automated Phone System
Available 24/7
(214) 320-2111
(888) 324-2328
Special Note: Follow the prompts