Contact Us
Need help or have a question? Complete this contact form — our City CU team is here to help.
Member Service — Electronic Branch
Monday – Thursday, 8 am – 5 pm
Friday, 8 am – 6 pm
(214) 515-0100
members@citycu.org
Lending Center — New Loans
Monday – Thursday, 8 am – 5 pm
Friday, 8 am – 6 pm
(214)
319-3030
lending@citycu.org
Card Services
Debit Card — Lost or Stolen
Available 24/7
(833) 252-5769
Reset Your Debit Card PIN
Tap the "Cards" icon in our mobile app or call (800) 992-3808.
Credit Card — Lost or Stolen
Available 24/7
(888) 305-1063
Set Travel Notification
Tap the "Cards" icon in our mobile app.
Other Member Resources
Routing Number
311079050
EasyTeller Phone Banking
Available 24/7
Mailing Address
8344 East R.L. Thornton Fwy., Suite 400Dallas, TX 75228
Financial Counseling