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Deceased Member Claims

We know this can be a challenging time for you and your family and it's natural to feel confused and overwhelmed as you deal with your loved one's financial affairs.

We use our Membership Agreement as our guideline through this process to ensure we follow legal standards and protect your loved one’s privacy and wishes.

Depending on the deceased’s estate planning, this can be either a quick or lengthy process. We appreciate your patience.

Your next steps

Contact us at (214) 515-0100 or and our Deceased Claim Team will contact you within two business days to review initial steps and begin the process.

We strongly encourage sending personal information via secure email to keep your information safe.

You will need:

  • Valid photo ID
  • To be named as the signer or beneficiary of the account(s) to receive any information about
    the account(s)
  • A certified copy of the death certificate to submit an official deceased claim

We may ask you to complete additional bank forms depending on the circumstances. 

Our Deceased Claim Team will then review your loved one's accounts:

  • A Payable on Death (POD) beneficiary directs certain assets (less any outstanding loans/fees) to be turned over to a beneficiary upon a person's death.
  • With Rights of survivorship accounts, since these are jointly-owned accounts, assets (less any outstanding loans/fees) automatically transfer to the surviving person(s).

Government Payments

If the deceased was receiving government payments by direct deposit from a federal agency (e.g. Social Security, Department of Veterans Affairs, Civil Service), you must notify the agency of the death as soon as possible. City CU is required to return any government payments associated with the decedent's Social Security number after the date of death.

Social Security Administration
(800) 772-1213

Department of Veterans Affairs
(800) 827-1000

Civil Service
(888) 767-6738

City of Dallas Employees' Retirement Fund
(214) 580-7700

AD&D Insurance

City CU provides complimentary Accidental Death & Dismemberment (AD&D) insurance through our Advantage Checking account and a third-party insurance carrier.

  • If the deceased had an Advantage Checking account, their death may be eligible for up to $5,000 of AD&D insurance. To learn more and/or file a claim, call (866) 210-0361.
  • If the deceased enrolled in CCU’s complimentary AD&D insurance underwritten by Minnesota Life Insurance Company and administered by Econ-O-Check Corporation, their death may be eligible for up to $2,000 of AD&D insurance. To learn more and/or file a claim, call (800) 832-6858.

How can we help you today?